F.A.Q (Frequently Asked Questions)

The DigiBook

What does a DigiBook look like?

DigiBook starts from simple a5 to the most impressive B3. They are individually hand-made and are available in Saddle Stitch, Spiral Bound, Perfect-Bound or Case-Bound.

What kind of paper stock is used and how long will it last?

DigiBooks are digitally printed onto high-quality 200 gram digital silk stock which is rated as archival. The inks used are guaranteed not to fade for 50 years when not exposed to harsh or ultraviolet light for extended periods of time.

How many pages can I have in a DigiBook?

The software allows for a minimum of 8 pages and a maximum of 100 pages per DigiBook.

How many photos can I include on a page?

From 1 borderless photo to a maximum of 24 photos per page.

The software

What computer set up do I need to run the software?

  • Windows 98SE or greater
  • Pentium III or better
  • 256 MB or more memory
  • a minimum screen setting of 1024 x 768
  • a broadband internet connection or a CD burner

How does the software work?

For all details on DigiBook software please see the Software page.

Creating a DigiBook

What do I need to create a DigiBook?

  • DigiBook software
  • Windows 98SE or greater
  • Pentium III or better
  • a minimum screen setting of 1024 x 768
  • digital images as JPG, TIFF or PNG files on your hard disk (CMYK is not supported)
  • a broadband internet connection or a CD burner

Can I leave my photo files on CD?

No. DigiBook software will not work efficiently if your photo files are kept on CD. Before creating a book, you should copy your files into a convenient location on your computer's hard-disc. We recommend using the "My Pictures" folder in "My Documents" for this purpose.

Can DigiBook create a book for me?

DigiBook software is easy to use and general design tips are always available on our Tips & Tricks page, but our directory lists professional designers who are also available to create a book or book jacket for you at an additional charge. The design charge varies and is dependent on the number of photos and your scanning, retouching or layout requirements.

What can I include in a DigiBook?

  • only images, text or content owned or copyright cleared by you
  • JPG (JPEG), TIFF or PNG (with transparency) formatted images (CMYK is not supported)
  • text as captions, headings and paragraphs
  • maximum of 24 images per page
  • a minimum of 8 book pages
  • a maximum of 100 book pages

Who owns copyright in the DigiBook?

You must have the necessary rights for all content included in your DigiBook. DigiBook is a personalised book printing service, not a publishing company and does not own copyright in any of the DigiBooks or their contents. Copyright in the content lies with the person who created the image or took the photograph, and photographers who have signed a Publishing Agreement may need permission from the client or publishing company to include the photographs in a DigiBook.

Printing a DigiBook

Who prints the DigiBooks?

DigiBooks can only be printed and bound by DigiBook's professional printers. The *pao file which you upload to DigiBook is a proprietary file which can only be printed by us. 

How do I send my DigiBook to DigiBook for printing?

You can upload the *pao file to us via broadband internet connection. Uploading may take five minutes for a small book or up to one hour for a large book.

To send your Master Book File to us via post, copy your Master Book File file to a CD-R using your computer's CD writing software, label it clearly with your email address and book name, then mail it to:

DigiBook, Your Personal Publisher
DigiLab Singapore Pte Ltd
2 Soon Wing Road #08-14
Singapore 347893

How long does it take to upload my DigiBook?

The time taken to upload a Master Book File to DigiBook will vary depending on file size, the time of day and the speed of your broadband connection. If the average size of a book page is 1MB, and the average size of a Master Book File is 40MB, it may take five minutes to upload a small book file and one hour to upload a large book file. Please be patient and wait for the Upload Success screen before moving on.

Ordering a DigiBook

How do I order my DigiBook prints?

To order DigiBook prints you need to send us your Master Book File by uploading it to the DigiBook website or sending it to us on CDR. We will send an email confirmation of receipt and you can proceed to make payment.

How many book prints can I order?

There are no limits on the number of book prints you can order. You can order a single copy or 100+ copies, and discounts are given on volume orders of two or more. See our Pricing page for more details.

How much does a DigiBook cost?

Prices depend on the size of the book being ordered and the number of copies. For full details, see our Pricing page.

What payment methods do you accept?

The DigiBook website is set up for easy and secure credit card payments. DigiBook accepts Visa and Mastercard.

How will the charge appear on my credit card?

The charge will appear on your credit card as DigiLab Singapore Pte Ltd.

How long does it take to deliver my DigiBook?

DigiBook will ship out your order via Post within 10 days of receipt of your order (with the exception of the Christmas period).

DigiBook's Policies

Delivery Policy

DigiBook will shipped out to the address noted in your order within 10 days (with the exception of the Christmas period). All orders will be delivered by SingPost's ParcelPost service and should you not be available at the time of delivery, a Parcel Notice will be left and your order can be collected from your local SingPost Office.

Cancellation and Replacements Policy

Book production begins immediately after submitting an order, therefore cancellations cannot be made or be refunded. Replacements will only be made for books suffering defects due to manufacture, provided that the book is returned to us within 14 days of receipt. Should you believe that your DigiBook is faulty due to manufacture, email us at info@theDigiBook.com.

DigiBooks subject to customer-generated mistakes including spelling, typographical or grammatical mistakes, low image quality or unacceptable treatment, will not be replaced. You are therefore required to carefully proof the Preview file generated by the DigiBook software before submitting your book file. All images and text will be printed as they appear in the Preview.

DigiBook care instructions

Each DigiBook is printed as a high quality digital print rather than via traditional photographic printing processes, and as with photographic prints the quality and colour may vary slightly from page to page. The manufacturers estimate a lifetime of 100 years for the paper stock and 50 years for the ink.

We warrant no responsibility for the longevity of your DigiBook but recommend you store it in a dry place out of direct or ultraviolet light, and avoid bending the cover beyond its natural limits. Do not bring the book in to contact with solvents, cleaning products or sharp objects as they may damage the surface quality.

Environmental Policy

DigiBook is proud to be a green company, conciously sourcing materials from suppliers that are industry-accredited as environmentally friendly. Printing tests on 100% environmental friendly paper.

Customer Service Policy

General technical assistance is provided in the FAQ and Tips & Tricks pages on the DigiBook website. All additional queries can be forwarded to info@theDigiBook.com. Sales or media enquiries should be delivered to info@theDigiBook.com.

Please email any other questions to info@theDigiBook.com.